Frequently Asked Questions

What is the lifecycle of a return request?

You can place a return request within 7 days of order delivery. In case of Damaged/Missing or Incorrect Product, the return request should be filed within 1 day of delivery.
Once filed, the return request will be reviewed by sonycameralounge.com for approval.
After approval, the pickup of the product will be arranged through our courier partners.
If our reverse pickup service is not available at your address, we will ask you to dispatch the product. The courier charges will be reimbursed by sonycameralounge.com.
After the product is received, it is verified against your claim, and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon stock availability, else a refund will be provided.

Under what conditions can I return/replace my product?

Returns/Replacement are accepted under the following cases:

Wrong item ordered/delivered in exchange for your ordered product.
Defective Product – Manufacturing defect/Non-functioning (Replacement only, if the product is under Manufacturer’s Warranty).
Damaged Product – Physical damage/Tampered product or packaging.
Wrong Quantity – Missing Products/Parts.
No Invoice/Warranty Received – Available on Electronics only.

Under what conditions will returns/replacement requests not be accepted?

Returns/Replacement requests will not be accepted under the following cases:

If Products are Altered/Used.
If Product is Returned without Original Packaging (price tags, labels & accessories).
If Serial Number has been tampered with.
For Defective products that are covered under Seller/Manufacturer’s Warranty or reported after 7 days of delivery.
For Damaged/Missing products reported after 1 day of delivery.
For Products sold under specific promotions (details mentioned on the Product Page & Terms & Conditions).

Which categories are not eligible for returns/replacement?

Customized Products
Software & Product Keys
E-Learning

What is the best time to place a return/replacement request?

Return/Replacement request should be initiated within 7 days of order delivery for Wrong Product or Non-receipt of Invoice & Warranty (Electronics only).

However, in the following cases, Return Request must be filed within 1 day of delivery:

Damaged Product
Missing Items

To file a return request, please mail your order invoice and courier bill attachments to Info@goluphotos.com

When do you initiate pickup for returns?

Once your request is approved, a pickup will be initiated. You will also receive an email with pickup details.

Please ensure proper packaging to avoid damage during transit and follow these steps:

Product should not be used/altered/tampered.
Keep original price tags & packing slip intact.
Mention Order Number on the box.
Take pictures/video of the returning item & packaging.
Mention the Order Number/Delivery Address on the package before handover.
Keep Courier Company’s receipt for tracking.

⚠️ Note: Sonycameralounge shall not be liable for any incidental damage.

What if my area does not have reverse pick-up services?

If our reverse pickup is not available at your location, you will need to self-ship the product. The return address will be sent via email, along with packaging instructions.

In case of self-shipment, sonycameralounge.com will reimburse courier charges (up to ₹500) via bank deposit.

Mention Order number/Delivery Address on the package.
Attach courier receipt and mail it to info@goluphotos.com.
Track your return on the courier company’s website.

What if the order delivered is no longer required?

If you no longer require the product, you can request a return within 7 days provided the item is unopened only.

A 25% restocking fee applies.
Return shipping charges to be borne by customer.
If items are opened/used, this clause will not apply.

How to claim return/replacement for products under Seller/Manufacturer’s Warranty?

You can claim warranty by calling or visiting the nearest service center of the product’s brand. For assistance, please contact us.

Some products may be non-returnable/non-replaceable. Please check the Terms & Conditions before purchase.

Do I need to pay the courier company to send my product back?

No, if pickup is arranged by us.
If your address is non-serviceable, you need to self-ship. Courier charges (up to ₹500) will be reimbursed via bank deposit after you email courier receipt to info@goluphotos.com.

How will I know that my returned product has reached you?

You will receive an email within 24–48 hours of pickup, along with tracking details.

How much time does it take to replace an order?

We initiate replacement/refund within 2 working days after receiving the product at our center.

Can I cancel the order if I no longer need it?

Orders can be cancelled within 3 hours of placement.
Bank charges of 3% apply for refunds.
Refunds are processed within 7 working days.
Returns of unused products within 24 hours are allowed, subject to restocking fee.

When are refunds against a return initiated?

Refunds are initiated if order is rejected/returned unopened.
Manufacturing defects reported within 24 hours are eligible for refund.
Returns after 7 days will only be considered for replacement, not refund.
For “No longer wanted” items, restocking fees apply.

What if ordered item is not in stock?

If stock is unavailable, the paid amount will be refunded.

Anti-Fraud & Security Tips

Beware of duplicate/unofficial sites & fake offers.
Never share account details like passwords, OTP, or card details on call/email.
Sony team will never ask you to deposit funds in personal accounts.
We never run contests with cash rewards/lottery prizes.
Report suspicious activity immediately at info@goluphotos.com or call our hotline +91 8826268139.

Cashbacks, Deals, Discounts, Promotions & Store Credits

Cashbacks: Issued as store credit (not as cash/gift cards/cheques). Cashback never expires.
Store Credits: Special coupon valid till value is used, never expires.
Coupons: One per order, may have expiry dates.
We never run contests with cash rewards or lottery prizes.